The case studies provided by the management policy for an event that occurs based on my working experience there’s one naughty waitress in a restaurant who commit fraud at the time oprasional .
Deficiencies that done is to order food that is not ordered and not yet consumed by the guest is inserted into the guest’s bill deliberately to enjoy a personal and free food.
This is done by the waitress was a big mistake that should not be done because of adverse guests. Such fraud is seldom realized by the guest since most guests who were targeted were guests who order a lot of food so they does not examine in detail.
But did not rule out a guest check in detail and in this case it happens. Guests are realized after paying bills. Causing the complant demanding refunds.
Measures taken by each level of management of the case is different:
1. Supervisor
verbal reprimand
2. Restaurant manager
provide first text reprimand
3. F & B manager
monitor the progress of the employee in case of repetition of the employee will be given second text reprimand , third text reprimand and eventually be fired.
No comments:
Post a Comment